Read on to get 5 reasons to use automation to deliver self service IT support and modernize your service desk. IT service desk technology has
If I remember my ITIL* studies and exams correctly – well it was over ten years ago – an incident or service request should only be closed by the
Most of us have heard the expression ‘measure twice, cut once’. Used in a carpentry sense (literal) it means you should double-check your measurements for
As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice. On a recent trip I
One of the recent trends in support has been the virtual concierge desk: a walk-up experience for external customers or end-users in a corporate environment.
The effectiveness of your services depends on various factors that you must always keep in mind, as well as how solutions, such as service management
In my last blog, I mentioned that if your customers or users perceive that the Service Desk provides poor service, that is their reality and
Why I believe they are more important in organisations than ever before On and off over the last few years I have seen a lot
Improving business productivity by investing in user skills Often, when an IT user’s work is hindered by an IT malfunction, the knee-jerk reaction is to
Service Desk 360 recently conducted a survey with the purpose being to collect different views and wants across the IT department; from the IT Director
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