AI Chatbots: 5 Benefits for Customer Experience
Before the days of AI chatbots, you might remember your customer experience involving having to wait on the phone for hours or sifting through page
Luke Lovelady
August 15, 2023
chatbots
Is AI-Powered Conversational Intelligence Good for Support Teams?
You’ve probably heard of chatbots in your time with business technology. These AI-powered conversational intelligence tools help organizations manage customer service while providing satisfying results.
April Miller
December 22, 2022
How to Measure Chatbot Effectiveness
Read on to learn more about the outlook of the chatbot market, the importance of chatbot effectiveness, and what metrics can measure success. More companies
Mubasshira Shaikh
December 6, 2022
Best AI Chatbots
Read on to learn about the best AI-chatbot options for your business! We all expect a quick answer or result for almost everything today, especially
William Goddard
August 17, 2022
Maintaining the Human Element when Automating Customer Service
Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs
William Goddard
April 4, 2022
5 Customer Service Tools to Boost Your Business
Customer service has never been more crucial. In today’s highly-competitive business environment – much of which is now being battled out online – customer experience
Terry Brown
April 4, 2022
How AI Can Supercharge Customer Service
What separates a regular customer from a loyal brand advocate? Great customer service, that’s what. As such, it should be no surprise that many forward-thinking
Terry Brown
April 4, 2022
Top 5 Benefits of NLP in Leading Business Domains
Read on to learn a common use case for NLP in business. When it comes to business intelligence, data is king. Companies collect mountains of
Mitul Makadia
April 4, 2022
Tech Trends That Help You Work Smarter Not Harder in 2022
Technology has continued making the life of humans more efficient, especially during the pandemic. There has emerged legitimate work from home jobs that are now
Chatwalee Pingkasan
March 21, 2022
How To Create A Knowledge Base For Your Chatbot
Today, chatbots have become an integral part of customer service when executed to perfection. However, it’s pretty common to hear customers getting frustrated when a
Prabhjot Singh
January 13, 2022
Chatbots and Live Chats! Who Wins? What Should You Expect?
Introduction Chatbots and live chats are the two most effective methods to scale up the quality of customer service operations. Despite having the same intentions,
Hardik Makadia
August 17, 2021
The Ultimate Guide on Chatbots: Benefits, Features, and Tech Stack
Learn about chatbots along with its benefits, features, and tech stack in this primer. Many companies are now taking advantage of technology for their processes.
Dan Martin
July 23, 2021