Reviewed by Karen Ferris Whether you are starting on your service request catalogue journey or looking to improve your existing service request catalogue – STOP
Most of us have heard the expression ‘measure twice, cut once’. Used in a carpentry sense (literal) it means you should double-check your measurements for
As a frequent traveller I spend a lot of time at airports in the lounge of my airline of choice. On a recent trip I
People like me have been banging on for eons about the need to focus on the people side of change. But that drum is now
Cybersecurity is more than just technology, policy, processes and protocols. It’s also about people. Without a people firewall, a technology one will be futile. Building
Whilst there may always be people who prefer the face-to-face experience of classroom training, there are many benefits to online training that should be considered
SEND IN THE REINFORCEMENTS! One of the aspects of organizational change management that is often missed or neglected is the need to reinforce the reasons for
Whenever a change is introduced into the organization there will inevitably be resistance to it. Whether it is a change to an ITSM process, a
Service Desk 360 recently conducted a survey with the purpose being to collect different views and wants across the IT department; from the IT Director
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