Idea through to Delivery I’ve seen too many IT projects fail and too many business-driven projects pushed into production only to give IT headaches. We
In the second part of this three-part series we continue to examine the good and bad around change with this discussion around resistence to change
In the final part of this three-part blog we look at the pleasure and pain involved with Major incident management Major Incident Management To my
CALMing Influences Bringing together the themes of DevOps and IT Service Management is the goal of this year’s itSMF New Zealand conference, being held at
In my last blog, I mentioned that if your customers or users perceive that the Service Desk provides poor service, that is their reality and
Why I believe they are more important in organisations than ever before On and off over the last few years I have seen a lot
Projects from a Service Management Perspective In this second instalment on project management we continue to move through the stages of an IT project starting
Many organisations know about this thing called IT Service Management and hear consultants claiming to have the come up with THE silver bullet to take
IT Chronicles