If You Went On an ‘ITIL Journey’
You Shouldn’t be Surprised if You Got Lost…. We’ve all heard the story (or a variation of it): “In order to address growing complaints from
You Shouldn’t be Surprised if You Got Lost…. We’ve all heard the story (or a variation of it): “In order to address growing complaints from
A recent discussion with a few names you might recognize if you are in the ITSM space started with whether DevOps was sustainable after the
What are you waiting for? Recently intercepted and decrypted conversation between Batman and Superman: Batman: “Luthor has a bomb planted in Metropolis Central Station, set
What is configuration management? People (at least some people) have always been aware that knowing where things are and how things work together are good
“The Matrix is everywhere; it is all around us, even now in this very room…” Many of you will recognize the above as the beginning
Event the Third: One Hand Washes the Other Having earlier set the groundwork for why relationships are a fundamental part of successful event management, I
Event the Second: The Plan In the first “event” of this series I discussed “The Party” – I started there to establish that the satisfaction
Event the First: The Party When normal people think of an event, they envision some type of significant gathering of like-minded people drawn to promises
“Who knows what evil lurks in the hearts of men?” This famous line was created for the 1930’s era pulp drama “The Shadow”, and was
Are the ITSM processes in your business making people tipsy, making them wander aimlessly through activities but not really aware of where they are going
A common problem If you stop and think about it, I will bet all of you reading this have heard (or said) the words “It
All of my jobs have been service jobs I will come back to this, and how it likely applies to you too, shortly. First though,
IT Chronicles