The digital age provides countless opportunities for people who have the right expertise, skills, and mindsets to achieve success in their careers. It is the
Case based reasoning Many best practice approaches are based upon case-based reasoning. This is the process of solving new problems based on the solutions of
An interesting question AXELOS recently posed a question on their website Community Area. It was a Founding Members Challenge. Aimed at promoting discussion and debate,
Enough of practice without reason It may seem like an over embellishment but I’ll say it anyway. I love best practice, I love process and
In service management we talk about continual service improvement (CSI)all of the time. An ongoing cycle of improvement, alignment and realignment to the needs of
Capabilities are the organisation’s most important asset The performance of any organisation depends not solely on process models and governance structures but on capabilities. It
If IT services or processes are not designed they will evolve organically. Service providers need to respond successfully to business growth and decline if they
Horrible Bosses! Bad Managers and less than supportive colleagues. Most of us have, at some time, had to endure them and the way they make
Unusual as it might seem I was inspired to write this article having thoroughly enjoyed a magazine article. The article in question was digested in
By Michelle Major-Goldsmith This is the final instalment of my three part article. Much of what can be achieved will depend on the maturity and
It would be fantastic to think that after completing an ITIL® course delegates started creating service improvement plans. All too often whilst the IT Service
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