Malini Jayaganesh is a Business Relationship Manager (BRM) who draws upon her varied professional experience (as business analyst, academic, writer, speaker and story-teller) to foster collaboration in complex organisations. Her multidisciplinary approach incorporates Lean, Agile and Design Thinking. Her contribution has been recognised with a Highly Commended Award for Service Excellence by the Department of Health & Human Services in Victoria, Australia. She is also affiliated with BRMI, as a member of their Global Council. Connect with Malini on LinkedIn & Twitter @MaliniJay9
Mark Smalley is an IT Management Consultant at Smalley.IT and is specialized in application management and business information management. He is affiliated with the non-profit ASL BiSL Foundation, APMG International, GamingWorks and AllThingsITSM. Mark is an inaugural member of the industry initiatives SMCongress and Taking Service Forward. Also known as The IT Paradigmologist, Mark has spoken to thousands of IT professionals at more than 100 events on 4 continents. Connect with Mark on LinkedIn and Twitter @marksmalley.