If I remember my ITIL* studies and exams correctly – well it was over ten years ago – an incident or service request should only be closed by the
I’ve always been a stickler for customer service, with somewhat of a black and white view – good (or even great) customer service versus poor
This is blog three of a four-part enterprise service management blog series. The first blog – The Perfect Storm Driving Enterprise Service Management – can
I’ve a feeling that I say “<<insert trend>> is nothing new” a little too much these days – it must be my age. And, as
IT Chronicles