Anthony Orr has more than thirty years of experience working in various IT strategy, managerial, consulting, executive advisory, marketing, and technical positions. He is the ITSM best practice director at Samanage. Anthony is author of the ITIL v3 2011 publications and the ITIL MALC exam book, as well as a Sr. Examiner for the ITIL v2, v3 and Cyber-Resilience certification examinations. He has published numerous podcasts, videos, booklets, white papers and articles, including a white paper, Synergies between ITIL and DevOps, with AXELOS. Anthony has traveled to over 50 countries and lectured at universities around the world.