IT Architecture – is it just an Illusion?
The role of architecture in IT When you are considering IT Architecture I don’t think that anybody would argue with the statements that: Requirements are
Mark Smalley
April 7, 2022
Mark Smalley
Mark Smalley is a writer, speaker, trainer, consultant and bridge builder at Smalley.IT. Also known as The IT Paradigmologist. He helps people discover where they are and to visualize where they want to be. His main area of interest is the management of IT systems and services. Mark is a contributor to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, VeriSM and XLA. He has spoken at hundreds of events in more than thirty countries.
A Project Management Parable
Project Chicken From time to time, particularly at project management conferences, I tell a little story about when my father, in his late eighties, decided
Mark Smalley
April 7, 2022
Are You a Good Customer?
A case for Service Provider Satisfaction Surveys By now we’ve got used to service providers sending us emails with customer satisfaction surveys. Some are short
Mark Smalley
April 6, 2022
Service ain’t over until the fat lady sings – Taking Service Forward
Most of us live in a service-dominant economy, yet we still think about services in goods-dominant terms that emerged from the industrial revolution. An example
Mark Smalley
April 6, 2022
Fifty Shades of ITSM
The term ITSM is misleading. Depending on who is managing IT services, and from which perspective, ITSM takes on various guises. If you’re a tool
Mark Smalley
April 6, 2022
Digital Delivery by Charles T. Betz – A Book Review
Digital Deliverance I’ve known Charlie Betz for quite a while and have always regarded him as one of our industry’s most rigorous thinkers and eloquent
Mark Smalley
April 5, 2022
The Meek May Inherit The Earth But They Won’t Get A Say In Conference Calls
A frustrating activity In a fascinating talk at a PMI conference in Warsaw in 2015, Eva Johnsson mentioned the phenomenon of frustration in international conference
Mark Smalley
April 5, 2022
DevOps and the Theory of Constraints
DevOps is grounded in the Theory of Constraints that focuses on identifying and improving the weakest link in an organization’s value chain. Yet DevOps only
Mark Smalley
April 4, 2022
Kill DevOps
There’s an interesting parallel between Zen and DevOps. This is best illustrated by a kōan. Just to refresh your memory, a kōan is a story,
Mark Smalley
April 4, 2022
Digital Enterprise DevOps
The concept of the digital enterprise has been on my mind for quite a while. As a consumer and citizen, I deal with public and
Mark Smalley
April 4, 2022
DevOps | Non-Functional Requirements
Please don’t throw things at me! It sounds a bit odd but I’ve come to the conclusion that DevOps is fun but non-functional. Before you
Mark Smalley
April 4, 2022
DevOps Disambiguation
DevOps is many things Being at the top of the hype-cycle, there’s lots of stuff being written about DevOps versus various standards, frameworks and religions.
Mark Smalley
April 4, 2022