You are Here. Now What? Your ITSM Journey
I don’t visit shopping malls that often. When I do visit the mall, it seems that a new store has moved in, or a store
Doug Tedder
April 6, 2022
Doug Tedder
Doug Tedder is the principal of Tedder Consulting LLC, an ITSM and IT Governance consultancy based in Fishers, Indiana. Doug is a strategic, innovative, and solutions-driven service management professional with over twenty-five years of experience across a variety of industries. He is a resourceful, pragmatic, and hands-on leader with a proven track record of success implementing ITSM, focusing on value delivery and organizational transformation.
Doug holds the ITIL® Expert, ITIL® Service Manager, ISO/IEC 20000 Consultant Manager, and other industry certifications. He is peer-recognized as a Fellow in Service Management (FSM TM). Doug is also a certified ITIL® Foundation and HDI trainer.
An active volunteer within the ITSM community, Doug is a frequent presenter and contributor at industry user group meetings, webinars, and conferences. He is a member and former president of itSMF USA, as well as a member of HDI.
ITSM implementation in 4 (apparently) Difficult Steps
So many ITSM initiatives are exercises in “fire-aim-ready”. And it is for that very reason that so many ITSM implementations fail to achieve their potential.
Doug Tedder
July 9, 2017
What is Agile – The Wild, Wild West Meaning
“IT can’t be nimble and responsive if it has to be consistent, repeatable, and reliable.” Have you heard that? Have you thought that? The fact
Doug Tedder
March 13, 2017
The End of Incident Management (as we know it!)
Can you imagine an ITSM world without Incident Management? While important, Incident Management (IM) is one of the most inefficient (and sometimes ineffective) ITSM processes.
Doug Tedder
November 29, 2016
(Lack of) Organizational Will
A roadblock to improvement When it comes to your ITSM implementation, does your company suffer from a lack of organizational will? It’s the CIO that
Doug Tedder
July 26, 2016
ITSM Jones and the Search for the Silver Bullet
We join our protagonist, Isaac Thomas Smyth Jones (or “ITSM Jones” as he prefers to be called), as he reflects on his search for the
Doug Tedder
April 7, 2016
ITSM – It’s All About Balance
Think Outcomes, not Frameworks and Methodologies When I see discussions on social media like “Will <framework A> work with <methodology B>?” I have to admit
Doug Tedder
July 23, 2015