Employees are moving away from traditional workstations with pre-installed apps. They’re creating their own ecosystems of apps on devices they choose for themselves and you’ll
Create a Culture Supportive of IT Teams Identifying and keeping great staff and members of your team, and making sure they stay on with the
The term “automation” in IT tends to send a shudder of anxiety through support agents. There is a common misconception that automation will replace humans,
Making your incident management process more agile means stripping out every step that has no customer value or adds nothing to their experience. Doing so
While you may have already made it clear for how your customers can provide you feedback, you’re likely going to set up systems that allow
It’s very common to find operations where the use of a knowledge base doesn’t exist. For example, in Brazil alone, as a point of reference, about
The effectiveness of your services depends on various factors that you must always keep in mind, as well as how solutions, such as service management
The processes for IT, facilities and human resources (HR) are broadly similar and do overlap, such as with commencement and exit procedures, and can easily
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