The importance of IT’s role as a technology/business liaison has never been greater. Business leaders not only expect IT to provide technology leadership, but also
In my previous post, I shared examples of how AI and machine learning (ML) technologies are being applied and delivering value in IT today. We
There is a great deal of interest in gaining the benefits of AI Technology in IT service management. But what does AI for ITSM look
Four ITSM predictions for 2018 In ITSM change is inevitable and constant. Falling behind has undesirable consequences. The pace of change in IT will increase
In my career as an industry analyst, I would frequently field inquiries from large software vendors, service providers and enterprises asking questions such as, “are
On Oct 31-Nov 3, 2017 team Neva joined ~700 other ITSM enthusiasts in Orlando FL, for the annual FUSION conference. The news that this would
How shifting left with AI automation benefits all levels of IT support In previous Neva blogs (Shift left: empowerment as-a-service and Shift left: empowerment as-a-service part
Why it matters for enterprise IT There is no shortage of artificial intelligence (AI) related news making headlines. While some is about the rise of
IT Chronicles