What is Online Customer Service
Some service providers, especially those that don’t provide digital services, are unsure about online customer service and what are the best practices. Here is a
Terry Brown
July 22, 2020
Customer Service
Explore articles on technology’s impact on Customer Service and Custome Support, including the effects of Artificial Intelligence, the evolution of online customer service, the importance of web and digital accessibility.
Customer Service Tools – What to Look for
There are lots of tools that you can use to help you provide great service to your customers, including Customer Relationship Management (CRM) systems, service
William Goddard
July 21, 2020
What is your customer service philosophy?
Every organization should have a philosophy to shape how they do customer service, aligned with its organizational goals and values. So what is your customer
Terry Brown
July 20, 2020
What is Good Customer Service
In order to survive in today’s highly competitive marketplace, every organization must deliver good customer service. In fact, if they what to continue to grow
William Goddard
July 16, 2020
Beware – Don’t Let Branding Make you Blind
This blog stems from my recent experience and insight of how two of the best reputed companies in the globe delivered an unbelievable customer service
SureshGP
March 5, 2014