The Reality of IT Outsourcing in 2018
Due to several factors — the tech and IT talent gap included — many organizations have begun outsourcing their IT platforms and systems. By outsourcing
Nathan Sykes
April 6, 2022
ITSM
Explore the latest in ITSM tools, methodologies, and processes.
You are Here. Now What? Your ITSM Journey
I don’t visit shopping malls that often. When I do visit the mall, it seems that a new store has moved in, or a store
Doug Tedder
April 6, 2022
What Got You Here Will Kill Your Career
The older I get, and I’m now quite old, the more I look back on things and apply a retrospective narrative. This is a bad
James Finister
April 6, 2022
The Small ITSM Consultant Dilemma
An ITSM consultant memory of mine I was an IT director for a major bank when it was decreed by management that we would have
Daniel Breston
April 6, 2022
Are You a Good Customer?
A case for Service Provider Satisfaction Surveys By now we’ve got used to service providers sending us emails with customer satisfaction surveys. Some are short
Mark Smalley
April 6, 2022
Implementing Tech-Based Health and Wellness Programs in the Workplace
Researchers have compiled extensive information in recent years on the direct links between employee health and wellness and how each translates into productivity in the
Jasmine Williams
April 6, 2022
Service Desk Basics: what to do when the end user doesn’t respond?
If I remember my ITIL* studies and exams correctly – well it was over ten years ago – an incident or service request should only be closed by the
Stephen Mann
April 6, 2022
Service ain’t over until the fat lady sings – Taking Service Forward
Most of us live in a service-dominant economy, yet we still think about services in goods-dominant terms that emerged from the industrial revolution. An example
Mark Smalley
April 6, 2022
Running towards the ITOM challenge
Continuous adaptability is what separates market leaders from cautionary footnotes. There is a rapidly accelerating confluence of deep, pervasive currents in the ITOM ecosystem, which
Dan Ortega
April 6, 2022
Projects from a Service Management Perspective – Part 1
Idea through to Delivery I’ve seen too many IT projects fail and too many business-driven projects pushed into production only to give IT headaches. We
James Gander
April 6, 2022
IT S&M Pain or Pleasure – Change Management
In the second part of this three-part series we continue to examine the good and bad around change with this discussion around resistence to change
James Gander
April 6, 2022
IT S&M Pain or Pleasure – Major incident management
In the final part of this three-part blog we look at the pleasure and pain involved with Major incident management Major Incident Management To my
James Gander
April 6, 2022