Explore the latest in ITSM tools, methodologies, and processes.
Recently I have been working on our strategy for culture and capability management for Azure Data Strategy. Traditional service management approaches sink when you are
As the industry continues to change, it’s becoming more important for people in IT to build new skill sets and assume new responsibilities. Even while
Enterprise Service Management (ESM) is seeing a surge of interest. Primarily driven by the penetration and increasing awareness of modem workflow platforms, ESM promises to
ITIL and SDGs = sustainable IT? is written and illustrated by Dr Tuuli Bell Figure 1: A change of perspective helps re-frame problems. Digital innovation
This month, IT Chronicles reached out to executives, thought leaders, experts, practitioners, and writers about a unique initiative. ITC will donate to Second Harvest for
User Acceptance Testing mistakes. When it comes to Best Practices and Ultimate Success Factors, there is no better source than that of a seasoned Consultant
For the past 30 years, the IT Infrastructure Library (ITIL) has been promoted as “the standard” for how IT organizations should operate. Companies have adopted
ITSM Frameworks: Search and Trends on Google Information Technology Service Management (ITSM) is very backbone of IT, and indeed the business at large. Encompassing all
I think that most people would agree that service management is in the midst of a period of exciting and significant change. But are these
Has the Gartner Magic Quadrant Lost Its Magic? If you’re an IT decision maker, one of the most valuable tools you can have is accurate,
On June 28, I have the honor of joining Rob Young, Senior Director of Product Marketing at Astound and former lead IT service management (ITSM)
Four ITSM predictions for 2018 In ITSM change is inevitable and constant. Falling behind has undesirable consequences. The pace of change in IT will increase
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