The Internet Experience: Employee Self Service and Self Help
I recently attended an ITSM conference where I heard the words “…and when we get to real self help…” OK, almost 20 years since I
Phyllis Drucker
April 6, 2022
ITSM
Explore the latest in ITSM tools, methodologies, and processes.
Fifty Shades of ITSM
The term ITSM is misleading. Depending on who is managing IT services, and from which perspective, ITSM takes on various guises. If you’re a tool
Mark Smalley
April 6, 2022
Bring Your Own Eco-System
Just a few days after my last blog (published on the ViFX website) on the growing need for remote support as BYOD gets bigger, this fresh
DavidGandar
April 6, 2022
Book Review – Service Management Online by Phyllis Drucker
Reviewed by Karen Ferris Whether you are starting on your service request catalogue journey or looking to improve your existing service request catalogue – STOP
KarenFerris
April 6, 2022
What do Black BMWs have to do with ITSM?
I got upset twice whilst in my car last week. Both times because the car behind blew its horn and the driver ‘gesticulated’ to convey
IvorMacfarlane
April 6, 2022
Adapting to the Business Needs of IT
Dave Lounsbury, CTO, The Open Group looks at why it’s time for a new IT business model in these times of emerging technologies The adoption
Dave Lounsbury
April 6, 2022
A journey from Service Management to Service Management via IT
One of the things about staying around an industry space long enough to get old is that you see things change so much they come
IvorMacfarlane
April 6, 2022
2015 – The Year of the Enterprise – Service Management
Let’s declare 2015 the Year of the Enterprise and do things that forever change the business’ impression of IT! What can Service Management do to
Phyllis Drucker
April 6, 2022
The Future of IT Operations
We are now living in a digital economy. Organizations all over the globe are turning their much of their focus away from producing physical assets,
William Goddard
April 6, 2022
Shaking Things Up a Bit – The Service Management Manifesto
Are we there yet? We’re just getting started! A few weeks ago itSMF USA and HDI held their joint Fusion13 conference in Nashville, TN. Service
Phyllis Drucker
April 6, 2022
Why Customer-First Is More Important in IT Than Ever Before
More than ever, a customer-first mentality is vital in the IT field. Technology’s abundance leaves no room for excuses regarding the delivery of transparent data
Nathan Sykes
April 6, 2022
From Pizza to Performance: A Business & IT-Alignment experience
This is the final part in a trilogy of Digital Transformation stories. Written as screenplay scripts. Part 1 focused on the transformation of the IT employee.
Paul Wilkinson
April 6, 2022