The Shiny New Thing That Really Helps
We wrote the ABC of ICT (Attitude, Behavior, Culture) book (and card set) back when dinosaurs ruled the Earth and IT people were called ‘Technoids’.
Explore the latest in ITSM tools, methodologies, and processes.
We wrote the ABC of ICT (Attitude, Behavior, Culture) book (and card set) back when dinosaurs ruled the Earth and IT people were called ‘Technoids’.
“Spokojnych swiat” – is one of most popular Christmas wishes in Poland. In English it means “We wish you a calm and peaceful holiday season”.
Happy SysAdmin Day, everyone! Where there’s IT, there are system administrators, or sysadmins. This Friday is a day to celebrate and thank those hard-working, often-underappreciated
The pandemic continues to change the way people work. Leading up to the “big resign” as people began to decide how they wanted to work,
Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with ITSM/ESM?? EVERYTHING!!! If your dashboards aren’t lighting up
Digital Deliverance I’ve known Charlie Betz for quite a while and have always regarded him as one of our industry’s most rigorous thinkers and eloquent
You Shouldn’t be Surprised if You Got Lost…. We’ve all heard the story (or a variation of it): “In order to address growing complaints from
Why do you need a CMDB tool in 2020? ITIL has been around for over 30 years touting the virtues of a configuration management database
Most of us have heard the expression ‘measure twice, cut once’. Used in a carpentry sense (literal) it means you should double-check your measurements for
IT4IT – Serious Experience! Recently, I had the opportunity to attend an event held by the secret society of IT and business professionals called “The Open
One of the recent trends in support has been the virtual concierge desk: a walk-up experience for external customers or end-users in a corporate environment.
During the past year, we witnessed a shocking increase in data breaches and data breach costs, with the average cost of a breach in the public
IT Chronicles